These Terms & Conditions apply to purchases made from Ultimate Cleaning Products NQ, including purchases made through our website, by phone, email, in-store or by other means.
By placing an order with us, you agree to these Terms & Conditions.
1. Pricing
All prices displayed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated.
Prices may change without notice due to supplier pricing, market conditions, availability or other factors. The price applicable to an order is generally the price displayed at the time the order is placed, subject to correction of genuine pricing or listing errors.
Formal quotations are valid for 30 days unless otherwise stated.
We reserve the right to correct pricing errors and, where an order has been placed at an incorrect price, to contact you before processing the order.
2. Product Information
We take reasonable care to ensure that product descriptions, specifications, images and other information on our website are accurate and up to date.
Product packaging, colours, labels and specifications may change from time to time without notice due to manufacturer or supplier changes.
Where a product is supplied for a particular purpose, customers should ensure that the product is suitable for their intended application and follow all applicable product instructions, labels and Safety Data Sheets (SDS).
For chemical products, customers are responsible for using, storing, handling and disposing of products in accordance with the product label, SDS and applicable laws and regulations.
Nothing in these Terms & Conditions limits any rights you may have under the Australian Consumer Law.
3. Orders & Availability
All orders are subject to product availability.
We reserve the right to contact you if a product is unavailable, discontinued, incorrectly priced or otherwise unable to be supplied.
Where an ordered product is unavailable, we may offer an alternative product or refund the amount paid for the unavailable product.
4. Returns & Change of Mind
We want you to be satisfied with your purchase.
For change-of-mind returns, we may accept a return within 10 days of the invoice date, provided that:
- the product is unused;
- the product is unopened and in its original saleable packaging;
- the product is not a specially ordered, customised or non-stock item;
- the product is not otherwise identified by us as non-returnable; and
- you arrange and pay for the return of the product to our premises.
Any approved change-of-mind return is subject to inspection and approval by Ultimate Cleaning Products NQ.
For hygiene, safety and resale reasons, we generally cannot accept change-of-mind returns of opened or used chemicals, liquids, cleaning products, personal protective equipment, hygiene products or other products that cannot reasonably be resold.
Unless otherwise agreed, original freight and return freight costs are not refundable for change-of-mind returns.
This change-of-mind policy does not affect or limit your rights under the Australian Consumer Law.
5. Faulty, Damaged or Incorrect Products
If you believe a product is faulty, defective, damaged, unsafe, does not match its description, is not fit for a purpose you made known to us, or is otherwise not as required under the Australian Consumer Law, please contact us as soon as reasonably possible.
We may request information, photographs or other details to help us assess the issue. We may also need to inspect or test the product before determining the appropriate remedy.
Depending on the circumstances and your rights under the Australian Consumer Law, the remedy may include a repair, replacement or refund.
Where a product has a major failure, you may have the right to choose between a refund or replacement, together with any other rights available under the Australian Consumer Law.
For a minor failure, we may first seek to repair or replace the product within a reasonable time.
If a product is damaged during delivery, please notify us as soon as possible and, where practical, provide photographs of the damage and packaging.
Where possible, customers should note visible freight damage on the delivery documentation at the time of delivery. However, failure to do so does not of itself remove any rights you may have under the Australian Consumer Law.
6. Returning Products
Where we request a product to be returned for assessment, we will advise you of the appropriate return arrangements.
Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will comply with our obligations regarding reasonable return or freight costs.
For change-of-mind returns, the customer is responsible for the cost and risk of returning the product to us.
Products must be packaged appropriately for return. We may refuse a return where a product has been damaged after delivery due to inappropriate handling, storage, use or packaging by the customer.
7. Chemicals & Safety
Cleaning chemicals and other chemical products must be used strictly in accordance with the manufacturer’s or supplier’s instructions, product label and applicable Safety Data Sheet (SDS).
Customers are responsible for ensuring that products are suitable for their intended use and are handled, stored, transported and disposed of appropriately.
We are not responsible for damage, injury or loss resulting from misuse, incorrect dilution, incorrect application, incompatible use, failure to follow product instructions or failure to follow applicable safety requirements, except to the extent that such liability cannot lawfully be excluded or limited.
Nothing in this section excludes or limits any rights or liability that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.
8. Delivery & Freight
We deliver throughout Cairns and Far North Queensland, with delivery to other areas available subject to freight availability.
We endeavour to have your orders packed and shipped within 2 business days.
Delivery times are estimates only and may be affected by freight delays, weather, remote locations, product availability or circumstances outside our reasonable control.
For outer-lying and remote areas, we can arrange delivery to your nominated freight company where practical. Additional freight charges may apply.
Once an order has been dispatched, delivery is subject to the relevant freight provider’s terms and conditions.
Please inspect your order as soon as reasonably practical after delivery and contact us if there is any discrepancy, damage or missing product.
9. Credit Accounts
30-day credit accounts are available to approved business customers, subject to our credit approval process.
Approved credit customers must comply with our applicable credit terms and payment requirements.
We reserve the right to suspend or withdraw credit facilities where an account is overdue or otherwise does not comply with our credit terms.
Separate credit account terms may apply.
Contact Us
If you have any questions regarding an order, product, delivery, return or these Terms & Conditions, please contact our team through the Contact Us section of our website.
Ultimate Wholesale Supplies Pty Ltd trading as Ultimate Cleaning Products NQ
orders@ultimatecleaning.com.au
(07) 4035 1162
ABN 90 697 331 249
Cairns, Queensland, Australia